Remote maintenance
support for equipment

Technical Assistance Software

for Enterprises

That help to improve complex process of technical requirements, no matter what is the area process, for sure, it will help you to decrease time and as a consequence, to save money.

How does it work

As someone is performing a task, the smartphone, tablet or smartglass is showing it

via the internet to an engineer miles away.

Special Features

Remote Eye is a solution based on smartphones, tablets and smart glasses able to share information between field service operators and support departments. It can effectively assist users with difficult tasks, having real-time data at hand, keeping a close look at the remote situation.  This increases productivity and customer satisfaction, resulting in decreased costs and increased revenue.

SECURE ENCRYPTED
VIDEO STREAMING

Engineers login to Remote Eye website and make a videocall to operators

AUGMENTED REALITY

The engineer can use a pointer to help the operator focus on the right piece of the machine

FULL INTEGRATION 
IN COMPANY SYSTEMS

Remote eye solution can be integrated with customer’s backend system such as SAP, IBM, Microsoft or Salesforce, allowing Internet of Things (IoT) and Big Data Analysis

MULTIDEVICE

Remote Eye is available for smart phones, tablets (iOS and Android) and wearable smartglasses (ODG, Vuzix, Google Glass, Epson Moverio).

More attributes

RECEIVE VIDEOS

Sent by a customer / user

EDIT PICTURE RECEIVED

Select area, edit, draw, type notes and send it back

REAL TIME

See customer’s point-of -view image in real time

RECEIVE ANALYSIS

Receive video from a customer / user, analyze it and send instructions

DOCUMENTS

Send documents and images to the customer / user

INDEXED VIDEOS

Find sections on the videos using keywords

RED DOT

Remote assistance can guide the customer / user with a red dot

MULTIPLATFORM

Connect to customer / user through the web, tablet or smartphone

Learn more about the features
Stop losing money!

for machine downtime

Target Industries

  • Automotive
  • Electric Utility
  • Oil & Gas
  • Security
  • IT Maintenance
  • Mining
  • Infrastructures
  • Food Industry
  • Pharmaceutical
  • Transport
  • Health Care
  • Chemicals

Benefits

Gain efficiency

A problem can be efficiently diagnosed

Be focused and hands free

Issues can be easily verified and solved

Use breaking-edge technology to make a step forward

Be part of leading technology

Increase productivity

Connect people miles away

Be agile

Access information on-the-go

“With Remote Eye we estimate

technical assistance

savings of 62%”

Technical
Assistance

Machine downtime costs companies, only in the US, $26.5bn per year in lost revenues. When machinery fails or breaks down in organizations it can cause damaging effects on their everyday operations. Remote Eye reduces downtime costs in enterprises.

90
Done “on field”
80
Without travelling
Software as a Service

(SaaS)

  • Lower telecom costs
  • Direct link to solution
  • Telepresence
  • Fewer technicians travelling
For businesses of all sizes
Get a quote now!

Our Professionals

Management team & Advisory Board

  • Xavier Guardia
    Xavier Guardia CTO
  • Albert Roca
    Albert Roca Sales & Marketing
  • Joaquin Custodio
    Joaquin Custodio UX/UI
  • Klaus Sommer Paulsen
    Klaus Sommer Paulsen Remote Eye Scandinavia
  • Peter Rechnagel
    Peter Rechnagel remote eye scandinavia
  • Noble Ackerson
    Noble Ackerson Remote eye usa
  • Paul Collart
    Paul Collart remote eye usa
  • Jan Spinder
    Jan Spinder Remote Eye Australia
  • Miguel Arias Estrada
    Miguel Arias Estrada remote eye mexico
  • Victor Manuel García
    Victor Manuel García Remote eye mexico
  • Juan Carlos Herrera
    Juan Carlos Herrera Remote eye mexico
  • Charley Park
    Charley Park South Korea agent

Partners

Contact

address
· Av. Meridiana, 27
08018 Barcelona - España

· 530 Lytton Ave. 2nd Floor
94301 Palo Alto - USA

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