That help to improve complex process of technical requirements, no matter what is the area process, for sure, it will help you to decrease time and as a consequence, to save money.
As someone is performing a task, the smartphone, tablet or smartglass is showing it
via the internet to an engineer miles away.
Remote Eye is a solution based on smartphones, tablets and smart glasses able to share information between field service operators and support departments. It can effectively assist users with difficult tasks, having real-time data at hand, keeping a close look at the remote situation. This increases productivity and customer satisfaction, resulting in decreased costs and increased revenue.
Sent by a customer / user
Select area, edit, draw, type notes and send it back
See customer’s point-of -view image in real time
Receive video from a customer / user, analyze it and send instructions
Send documents and images to the customer / user
Find sections on the videos using keywords
Remote assistance can guide the customer / user with a red dot
Connect to customer / user through the web, tablet or smartphone
A problem can be efficiently diagnosed
Issues can be easily verified and solved
Be part of leading technology
Connect people miles away
Access information on-the-go
“With Remote Eye we estimate
savings of 62%”
Machine downtime costs companies, only in the US, $26.5bn per year in lost revenues. When machinery fails or breaks down in organizations it can cause damaging effects on their everyday operations. Remote Eye reduces downtime costs in enterprises.